Point Policy

To be a successful member of the team it is critical to be reliable and follow all policies and procedures. The following actions will acquire point amounts. Staff who reach 5 or more points risk being benched or removed from the roster. 

Canceling a Confirmed Shift

We understand that emergencies happen. If you need to cancel an assignment that you are confirmed to work, you must get in contact with a scheduler.

  • You may text the scheduler ONLY between the hours of 8:00 am – 8:00 pm. Make sure you receive a response.
  • If you are canceling any other time, then you MUST CALL (972) 345-4045
  • Be sure you get a response and that your confirmed shift is no longer on your app. Otherwise the scheduler has NOT received your message and has not replaced you. Keep calling until you receive a response.

Canceling within Your first 3 Assignments

  • Please understand that being reliable is critical to the success of the events. Staff who cancel on one of their first 3 assignments will be removed from the roster- ineligible for future work with Trinity Event Staffing.
Valid excuses include:
  • Illness or Injury – Please submit a Dr’s note, hospital record or COVID test results to HR. If you are running a fever, please submit a photo of the thermometer reading.
  • Illness or injury of someone you are the primary care giver of – Please submit a Dr’s note or COVID test results to HR. If they are running a fever, please submit a photo of the thermometer reading.
  • Car Accident – If you are in an accident and you are injured, are not in a safe location (side of freeway) or are required to remain on the scene by Police or Emergency personnel, please submit insurance claim documents or police report
  • Death in the family of an immediate family member (spouse, child, sibling, parent)

Non-Valid excuses include:

  • Car Trouble – We can assist you with finding a ride or setting up an Uber. Public transportation is also a good option in many areas
  • Family Emergency – Unless it is an illness or injury of someone you are the primary care giver of
  • Childcare Issues – Please have a back up plan in case your sitter cancels on you
  • Other job / scheduling conflict – Please be sure to stay organized with your commitments¬†

Points start over January and July each year if you have not been removed