To be a successful member of the team it is critical to be reliable and follow all policies and procedures. The following actions will acquire point amounts. Staff who reach 5 or more points risk being benched or removed from the roster. Canceling a Confirmed ShiftWe understand that emergencies happen. If you need to cancel an assignment that you are confirmed to work, you must get in contact with a scheduler.You may text the scheduler ONLY between the hours of 8:00am – 8:00pm. Make sure you receive a response.If you are canceling any other time, then you MUST CALL 972-345-4045Be sure you get a response and that your confirmed shift is no longer on your portal. Otherwise the scheduler has NOT received your message and has not replaced you. Keep calling until you receive a response.Canceling within Your first 3 AssignmentsPlease understand that being reliable is critical to the success of the events. Staff who cancel on one of their first 3 assignments will be removed from the roster- ineligible for future work with Trinity Event Staffing. Points start over January and July each year if you have not been removed.