Payroll Questions

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You can view the Paid On Date on your portal on the Events Worked tab.

Our payroll cycle is Saturday to Friday paid out the following Friday. Please see the Payroll Schedule.  

Questions about your paycheck

Please email

Questions or edits with hours submitted (Not yet paid)

Please text 972-366-4725

Austin & Houston

Paychecks are mailed from Dallas on Fridays. Please allow 7-10 business days to receive through regular mail. Please keep in mind that weather affects the speed in which mail is delivered. We do not currently have direct deposit available at this time.

Dallas/Ft Worth Staff

You can pick up your paycheck at the UPS Store at Meadow and 75 (southbound side) Friday 12pm-6pm or Saturday 9am-5pm. You MUST show your valid photo ID.

Any paychecks not picked up by Saturday at 5:00pm, will be mailed out Monday to your address on file via standard USPS (no tracking numbers). Addresses within the metroplex are expected to arrive 3-10 business days.

To update your address, please email both and



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